Frequently asked questions
How much is the deposit?
It depends on what you are ordering, if you are ordering a rhinestoned costume, the deposit is £100, plainwear is £50.
Can I wash my costume?
Although we wont guarantee your costume for washing, we do advise customers that they can be washed in the sink in regular detergent and warm water. Do not use fabric conditioner. Once the costume is clean, you must put the costume into a washing machine for a rinse and spin cycle only. A fast spin is best as you need to remove as much water as possible to try and reduce the risk of dark or bright colours running into lighter colours. Then hang up the costume to dry.
Can I pay in installments?
Yes, you can pay in as many installments as you like, however, we wont complete your costume until it has been paid in full.
How much will a made to measure costume cost?
We work to your budget, so you set the price and we will stick to that. We have minimum budget requirements which are as follows -
Where can i find an order form and a list of measurements needed?
What payment methods do you accept?
We accept cash, cheque, credit/debit card and bank transfer. We also accept paypal when making a purchase online.
How long does it take to make a costume?
This depends on a number of factors such as what you are ordering and when. We will give you a delivery date so you know exactly when you will be receiving your costume. Plainwear we can usually turnaround within two weeks, regardless of the time of year. Rhinestoned costumes can be anywhere from two to eight weeks. We are busiest between March-May and September-November. If you have a specific date for when you need your costume, contact us before booking your consultation and we make sure this slot is available first.