Shipping and returns
All costumes are posted Royal Mail Next Day Special Delivery (or equivalent). Postage is £10 for costumes posted within the UK and £20 for international postage.
If you wish to return a 2nd hand costume or practice wear you have purchased, this must be returned to us within 7 days, unworn and in the condition it was sent and we will issue a full refund, minus postage once we have received the goods.
If your order arrives damaged in any way, please contact us on 01625 424053 or Email firstname.lastname@example.org as soon as possible.
If you have ordered a made to measure costume and you are not happy with it, please contact us as soon as possible and we will do our absolute best to rectify any issues you may have. If your costume needs alterations, this will be done free of charge if you can get the costume back to us within 7 days. If, you require a refund on your costume it will need to be returned unworn within 7 days. We will issue a refund minus your non refundable deposit, or a replacement costume. Please bear in mind, if you have had a lot of your own input in the design we reserve the right to refuse a refund.